Politique de remboursement

Our Happiness Guarantee & Exchanges

We want you to absolutely love your Sens Ēve experience. If you’re not completely happy with any blend, remedy, or formulation, we’ll make it right. You are welcome to return or exchange any new, unused product in its original packaging within 30 days of receiving your order. If you feel a different product would suit you better, we are always happy to help you swap it out for the perfect match!

Damaged or Incorrect Orders

Sometimes, rough transit happens! If your package arrives damaged, or if you receive a defective or incorrect item, please don't worry. Inspect your order upon delivery and reach out to us right away. We will evaluate the issue and work swiftly to send a replacement or issue a full refund so your experience remains completely stress-free.

How to Start a Return or Exchange

Starting the process is simple. Just email our team at collaboration@senseve.com with the following details:

  • Your original order number.

  • Whether you would like a refund or an exchange (and which item you'd like instead).

  • A brief description of why you're returning the item.

  • If the item arrived damaged, please include a few clear photos of the product and the shipping box.

Once approved, we’ll send you a shipping label and easy instructions on how to send your package back to us. (Please note that items sent back without prior approval cannot be accepted).

Processing & Exceptions

Once we receive and inspect your returned package, we will notify you and process your exchange or issue a refund to your original payment method.

  • Please allow 10–15 business days for a refund to be processed by your bank.

  • For safety and hygiene, we cannot accept returns or exchanges on opened personal care items, perishable goods, custom products, or gift cards.

  • Original shipping fees are non-refundable, and we highly recommend using a trackable shipping service when sending items back.

  • Note: If you purchased through a stockist or retail partner, please contact them directly to process your return.