Refund policy
Sens Ēve Return Policy
Returns — Damaged Items Only
Sens Ēve accepts returns only if your order arrives damaged due to shipping. We do not accept returns for any other reason (including change of mind, incorrect size, or preferences).
If your item arrives damaged, you must contact us within 30 days of receiving your order to request a return.
How to Request a Return
To start a return, contact us at collaboration@senseve.com with:
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Your order number
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Photos of the damage (and the shipping box/packaging)
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A brief description of the issue
If your return is accepted, we’ll send you:
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A return shipping label, and
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Instructions on how and where to return your package
Returns sent without prior approval will not be accepted.
Returns must be shipped to:
[INSERT CANADIAN RETURN ADDRESS]
Return Conditions (Damaged Items)
To be eligible, the item must be:
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In original condition, unused/unworn
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In its original packaging
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Returned with the invoice / proof of purchase
Damages and Issues
Please inspect your order upon delivery and contact us right away if:
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The item is defective
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The item is damaged
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You received the wrong item
We’ll evaluate the issue and work to make it right.
Exceptions / Non-Returnable Items
Because we only accept returns for shipping-related damage, all other returns are not eligible, including:
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Sale items
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Gift cards
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Custom or personalized products
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Perishable goods
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Personal care items (including beauty products)
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Hazardous materials, flammable liquids, or gases
If you’re unsure whether your item qualifies, contact us at collaboration@senseve.com.
Exchanges
Sens Ēve does not offer exchanges at this time.
Refunds (for Approved Damaged Returns)
Once we receive and inspect your return, we will confirm whether the refund is approved.
If approved:
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Refunds are issued to the original payment method (and in the original currency)
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Processing typically takes 10–15 business days after receipt and verification
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Original shipping fees are non-refundable, unless required by applicable law
Please note that your bank or credit card provider may take additional time to post the refund.
If more than 15 business days have passed since your refund approval, contact us at collaboration@senseve.com.
Return Shipping Recommendations
We recommend using UPS or another trackable shipping service when returning a damaged item. Sens Ēve is not responsible for return packages that are lost or mishandled in transit.
Purchases from Stockists / Retail Partners
If you purchased Sens Ēve products through a stockist or third-party retailer, returns must be handled through the original place of purchase, according to their policy.